Returns & Exchanges
At The Watch House, we want you to be completely satisfied with your timepiece. If you are not entirely happy with your purchase, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the timepiece you wish to return and receive a Return Authorization number.
Prepare the Package
Place the watch in its original presentation box with all certificates, manuals, and protective films intact to ensure a full refund.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our horologists verify the condition of the watch, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing